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What do you need help with?


  1. I am having trouble with Microsoft Reader
  2. I am having trouble with Adobe Reader
  3. I am having trouble with Mobipocket
  4. I am having trouble with this Website

Microsoft Reader Help

Unfortunately we cannot offer much help with Microsoft Reader but there is loads of support information at the Microsoft Reader Troubleshooting Centre that can be found by following this link.

http://www.microsoft.com/reader/info/support/troubleshooting/default.asp




Adobe Reader Help

 Support information for Adobe Reader can be found by following this link.

http://www.adobe.com/support/products/acrreader.html


Mobipocket Help

Support for Mobipocket can be found by following this link.

http://www.mobipocket.com/forum/




Help with this website

We apologise if you are having trouble with the site.

You can take a look at the questions below to see if they may help you. If you require further information be sure to visit the Frequently Asked Questions (F.A.Q's) page by following this link - Frequently Asked Questions.


Alternatively if you still can't find the answer to your question then you can contact one of our Technical Support Staff by sending an email to

h...@totalebound.com

Please include as much detail about your problem as you possibly can.

    VIP Area
  1. What do I do if my password gets rejected?
  2. What do I do if I lose my password?
  3. I requested my password but didn't receive it?
  4. I paid for my book at PayPal but it's not on my bookshelf what should I do?
    Email Problems
  1. I am expecting an email but haven't received it?
  2. The email address on my account is wrong what should I do?
    Downloading Problems
  1. I am having trouble downloading my book.
  2. I have downloaded the zip file now what do I do with it?



What do I do if my password gets rejected?

Check to make sure that you have the correct password and that you are using correct lower/upper case as it is case sensitive. If that doesn’t work, you can request a reminder of your password to be emailed to you from the VIP login screen: VIP area




What do I do if I lose my password?

There is a password reminder form on the VIP area login page. If you enter the email address you registered with us a reminder of your password will be sent there.




I requested my password but didn't receive it?

There are two main reasons why you have not received your password.

  1. The email has been blocked
    1. Check your spam folder - occasionally legitimate emails are incorrectly flagged as spam
    2. Check that your Internet Service Provider isn't blocking emails on your behalf - certain ISP's provide an anti spam-service that can occasionally block legitimate emails.
  2. The email address on your account is incorrect - if you believe that this is the case then contact the support staff: help@total-e-bound.com




I paid for my book at PayPal but it's not on my bookshelf what should I do?

This happens when PayPal delays notification of your payment to the shop. Annoyingly they actually have taken payment at this point but have not passed the message on.

This situation usually resolves itself after a few minutes but occasionally can take a bit longer.

If you do not receive an email from our shop, or your books do not arrive in your bookshelf within one hour of purchase, please contact us at help@total-e-bound.com and we will investigate the delay immediately.




I am expecting an email but haven't received it?

There are two main reasons why you have not received email from us.

  1. The email message has been blocked
    1. Check your spam folder - occasionally legitimate emails are incorrectly flagged as spam
    2. Check that your Internet Service Provider isn't blocking emails on your behalf - certain ISP's provide an anti spam-service that can occasionally block legitimate emails.
  2. The email address on your account is incorrect - if you believe that this is the case then contact the support staff: help@total-e-bound.com




The email address on my account is wrong what should I do?

If the email address on your account is wrong then get in touch with us at help@total-e-bound.com.




I am having trouble downloading my book.

If you are consistently unable to download your book then please contact help@total-e-bound.com remembering to include details about your operating system and web browser.




I have downloaded the zip file now what do I do with it?

Please see this answer.