Unfortunately we cannot offer much help with Microsoft Reader but there is loads of support information at the Microsoft Reader Troubleshooting Centre that can be found by following this link.
Support for Mobipocket can be found by following this link.
We apologise if you are having trouble with the site.You can take a look at the questions below to see if they may help you. If you require further information be sure to visit the Frequently Asked Questions (F.A.Q's) page by following this link - Frequently Asked Questions.
Alternatively if you still can't find the answer to your question then you can contact one of our Technical Support Staff by sending an email to
Please include as much detail about your problem as you possibly can.
Check to make sure that you have the correct password and that you are using correct lower/upper case as it is case sensitive. If that doesn’t work, you can request a reminder of your password to be emailed to you from the VIP login screen: VIP area
There is a password reminder form on the VIP area login page. If you enter the email address you registered with us a reminder of your password will be sent there.
There are two main reasons why you have not received your password.
This happens when PayPal delays notification of your payment to the shop. Annoyingly they actually have taken payment at this point but have not passed the message on.
This situation usually resolves itself after a few minutes but occasionally can take a bit longer.
If you do not receive an email from our shop, or your books do not arrive in your bookshelf within one hour of purchase, please contact us at firstname.lastname@example.org and we will investigate the delay immediately.
There are two main reasons why you have not received email from us.
If the email address on your account is wrong then get in touch with us at email@example.com.
If you are consistently unable to download your book then please contact firstname.lastname@example.org remembering to include details about your operating system and web browser.
Please see this answer.
Your basket is empty