Kindle Frequently Asked Questions

How do I setup my Total-E-Bound VIP account to send books directly to my kindle?

Follow the instructions below to send books directly from your Total-E-Bound bookshelf to your Kindle.

First, add kindle@total-e-bound.com to 'Your Kindle Approved Email List' in your Kindle management page at Amazon.
Add the first part of your kindle email address using the form below.
You will then have the option to "send to kindle" from your bookshelf.

Where can I find my Kindle name?

You can find this address from your Kindle's Home screen: Press the Menu button and select Settings. Your Kindle's "name"@kindle.com e-mail address is listed under Device E-mail.

Should I send to @free.kindle.com or @kindle.com?

@free.kindle.com: - Generally this is the best option to use. However, please note, in order to receive books directly to your kindle from free.kindle.com, your Kindle MUST be connected to a Wireless Network (WiFi not 3G) - don't worry - if your device can't be found by Amazon, they will email your book to your registered kindle email address instead.
@kindle.com: - If you are not able to connect your Kindle via Wi-Fi, send your documents to this address. The files will be sent to your Kindle over Wi-Fi if available. If Wi-Fi is not available, the files will be sent via 3G for a small fee. Amazon charges a fee to send files to your main kindle address.

How long will it take for my book to arrive on my kindle?

Amazon state that documents are usually delivered to your device within 5 minutes of being sent.

My book hasn't arrived at my kindle what should I do?

First place to check is your 'Kindle Management Page' at Amazon. Check to see whether the book is listed in your 'Delivery Status' list (usually found on the right hand column of the page).

Your book is listed in the 'Delivery List': Amazon will deliver to your device shortly (if they aren't doing so already).
Your book is not listed in your 'Delivery List': Please check that the address added to your 'Approved Email Senders List' on your Kindle Management page at Amazon exactly matches our send address - kindle@total-e-bound.com. If it that is ok then check that the Kindle name on your Total-E-Bound account is also correct. If you continue to experience problems then please contact support.

Will I be charged a fee for sending books to my device from my bookshelf?

If you choose to send your book via '@free.kindle.com' then you will not be charged for sending your book. If your Kindle is connected via WiFi then in most cases Amazon will deliver the book wirelessly to your kindle for free. If your device cannot be found, or if Amazon doesn't allow free wireless delivery in your territory, then Amazon will email the book to your registered kindle email address instead.

Amazon will charge you a fee (per megabyte) when you use the non-free ('[name]@kindle.com') address to transmit files wirelessly to your kindle over 3G or GPRS. Please refer to your Kindle Support page at Amazon for details on fees and rules regarding transmitting files to your device.